January 8, 2018 — Hewlett-Packard has recalled over 50,000 laptop batteries after 8 reports of overheating. The batteries pose a fire and burn hazard to consumers.
HP Inc., of Palo Alto, California, initiated the recall after receiving reports of the laptop batteries overheating, melting, or charring. There was 1 reports of a person who suffered a minor 1st-degree burn to their hand. There were 3 reports of property damage totaling $4,500.
The recall involves lithium-ion batteries for HP Notebook computers, laptops, and mobile workstations. The recalled batteries were also sold separately as accessories for the following HP laptop computers:
| ProBook | HP Probook 640 G2 | HP ProBook 640 G3 |
| HP ProBook 645 G2 | HP ProBook 645 G3 | |
| HP ProBook 650 G2 | HP ProBook 650 G3 | |
| HP ProBook 655 G2 | HP ProBook 655 G3 | |
| ZBook | HP ZBook 17 G3 | HP ZBook 17 G4 |
| HP ZBook Studio G3 | ||
| x360 | HP x360 310 G2 | |
| Pavilion | HP Pavilion x360 | |
| Envy | HP ENVY m6 | |
| 11 | HP 11 Notebook PC |
The recalled batteries were also sold as accessories or replacements for the HP ZBook Studio G4 mobile workstation.
The batteries were sold at Best Buy, amazon.com, HP.com, and other stores nationwide between December 2015 and December 2017 for between $300 and $4,000 when they were included with a laptop. The batteries were also sold separately for between $50 and $90.
Consumers should immediately visit the website www.HP.com/go/batteryprogram2018 to check if their laptop battery is included in the recall. If so, the website will provide instructions on how to enable “Battery Safety Mode.”
The website also provides instructions on how to initiate the validation utility to check the battery, as well as what to download if the battery is included in the recall.
The batteries are not customer-replaceable. Consumers will need to contact HP for information on how to receive free battery replacement services by an authorized technician.
Consumers with questions may call HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday to Friday, or go online at www.HP.com/go/batteryprogram2018 or www.HP.com and click “Recalls.”
Do I have a Laptop Battery Fire Lawsuit?
The Schmidt Firm, PLLC is currently accepting laptop battery induced injury cases in all 50 states. If you or somebody you know has been injured or burned by a laptop battery fire, you should contact our lawyers immediately for a free case consultation. Please use the form below to contact our Product Liability Litigation Group or call toll free 24 hours a day at (866) 920-0753.
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